This Refund Policy explains how refunds work for purchases from Yia Strategy Group ("Yia", "we", "us"). It forms part of our Terms of Service. Please read it before you buy.
Summary
- The AI Turnkey Toolkit ($1,500) is a digital product delivered immediately after payment.
- Because the materials are accessible the moment your purchase completes, all sales are final.
- We will always make it right if you were charged in error, charged twice, or can't access what you paid for. See "When we do issue refunds" below.
Digital products: immediate delivery
When your payment is confirmed, you are redirected to a secure download page and can access the full AI Turnkey Toolkit right away. Because digital files cannot be returned once delivered, purchases of digital products are non-refundable and non-exchangeable, except as described in this policy or where a refund is required by law.
By completing your purchase, you request immediate access to the digital content and acknowledge that, once access is provided, you lose any statutory right to withdraw from the purchase that would otherwise apply (for example, the 14-day withdrawal period for consumers in the EU and UK).
When we do issue refunds
We will refund your purchase in full if any of the following apply:
- Duplicate charge. You were charged more than once for the same order.
- Unauthorized charge. A purchase was made without your permission.
- Delivery failure. You cannot download the product because of a problem on our side, and we are unable to fix it or deliver the files another way within 5 business days of your request.
- Defective files. The files are corrupted or materially incomplete, and we are unable to provide a working replacement within 5 business days.
Please report any of these issues within 30 days of purchase. Refunds are returned to your original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.
Included services
The AI Turnkey Toolkit includes a 30-day results review call. If we are unable to hold that call because of our own unavailability, contact us and we will either reschedule at a time that works for you or agree a fair remedy with you. Unused services you choose not to schedule are not refundable.
Consulting and custom solutions
Refunds, cancellations, and deposits for consulting engagements and custom development are governed by the written agreement for that engagement, not by this policy.
How to request a refund
Email strategy@yia.ai with your name, the email address used at checkout, your Stripe receipt or order number, and a short description of the issue. We aim to respond within 5 business days.
Chargebacks
If something went wrong, please contact us before disputing a charge with your bank. Most issues can be resolved faster directly, and disputes of valid purchases may result in loss of access to the product.
Your legal rights
Nothing in this policy limits any rights you have under consumer protection laws that cannot be waived. Where those laws give you a right to a refund, we will honor it.
Changes
We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.